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Training and Workforce Development

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Training and Development Program Components

RCC believes there are 3 keys to an effectively trained work force. The 1st is an understanding of why a task is performed. The 2nd is an understanding of how the task is performed. The 3rd is an understanding of who is impacted.

 

Core Training Toolbox

Module 1: Professional Certification Essentials
Educate-RC™ Module 1 will prepare your staff to earn national certifications like the NAHAM CHAA, AAHAM CRCS or the HFMA CRCR on the 1st attempt. This education is key to understanding “Why” a task is performed.
Module 2: Supporting Technology Essentials
Educate-RC™ Module 2 adapts and combines your health information system vendor education with hands-on exercises and role-plays to move the team’s understanding from “Why” to “How”.
Module 3: Productivity and Quality Essentials
Educate-RC™ Module 3 builds on the first 2 modules by teaching your team the importance of high-quality performance by identifying the “Who”, that is, stakeholders who are impacted by poor quality.

Enhanced Training Toolbox

Module 4: Insurance and Eligibility Essentials
Educate-RC™ Module 4 is adapted to your actual insurance plans and moves your team from simply running eligibility transactions to actually knowing how to interpret them and explain insurance benefits to your patients and families.
Module 5: Financial Clearance Essentials
Educate-RC™ Module 5 enables your team to address your patient’s real-time financial concerns by elevating your team from “registrars” or “billers” to “Trusted Advisors”.

Challenge
Solution
Challenge

A huge “complexity gap” can exist between what revenue cycle personnel know about revenue cycle processes and technology and what they need to know to be successful. In today’s complex environment, “buddy training” can’t bring your team up to speed without generating a mountain of mistakes and negatively impacting morale.

Customized Training Content

  • Technical Manuals in Plain English
  • Supporting Policies and Procedures
  • Job Aides and Quick Reference Guides
  • “Short-Help” instructions embedded into actual applications

Training Competency Scores

  • Site 1
  • Site 2
Solution
The Educate-RC™ Program
Implement our Educate-RC™ methodology to integrate the principles of Why|How|Who into every aspect of your workforce training program.
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