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Patient Accounts Services

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Patient Financial Services

Once accurate registration and coding been performed, RCC maximizes Patient Financial Service yields by enabling an organization to improve the efficiency and quality of Claim Processing and Account Resolution services to enable performance to meet or exceed industry leading-practice standards.

RCC offers a comprehensive suite of patient account support services including:

Patient Accounts Core Services

Operational Assessment and Gap Analysis
Our Audit-RC™ Assessment Methodology enables you to identify gaps between your current processes and industry-leading practices:
• Do you have documented policies and procedures for all of your critical processes?
• Does your performance meet industry standards for productivity and account quality?
• Does your collections approach leave low-hanging fruit for your agencies?
• Do you attempt to “manage” your denials when you should be “preventing” them?

Implementation Design and Project Management
While every engagement is a project, not every process expert is a project manager. RCC Account Management Consultants close the gaps in your processes using our Execute-RC™Project Management Methodology. Listed below are just a few examples of the wide-ranging types of best-practice project work plans that we can customize to meet the unique challenges at your organization:
– Interim Management Transition-In
– Interim Management Master Project Schedule
– Multi-Entity Central Business Office Consolidation
– Business Office Productivity Optimization
– Customer Service Function Optimization
– 90 Day Cash Acceleration
– AR Outsourcing Vendor Selection
– Policy and Procedure Remediation
Training and Workforce Development
Traditionally low turnover in Patient Accounting (PA) departments all too often results in a lack of formal training programs for PA personnel. Effective training programs require more than experience and observation. Use Educate-RC™ to prepare your team to succeed in today’s complex technical and regulatory environment:
• Attain the Revenue Cycle Management competencies that must be mastered by all first-rate PA personnel
• Help your team to thrive in the ever-complex world of government regulations, payer models, and reimbursement requirements
• Establish documented procedures and job-aides for using the ever-growing array of patient accounting information systems and integrated applications

Accounts Receivable Aging Report
  • Site 1
  • Site 2

Challenge
Solution
Challenge
Close the Complexity Gap

A huge gap can exist between what patient financial services personnel know about revenue cycle processes and technology and what they really need to know to be successful. In today’s complex payment and regulatory environment, so-called “buddy-training” alone cannot bring your team up to speed without generation a mountain of mistakes, payment denials and poor patient experiences.

Solution
Patient Accounts Optimization
RCC maximizes the efficiency and quality of Claim Processing and Account Resolution services to enable performance to meet or exceed industry leading-practice standards.
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