Access Management

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Patient Access Services

The challenge of a world-class Patient Access Services organization is to find a customer-friendly way to say “yes” to patients needing healthcare services while simultaneously ensuring that the providers of those services are sufficiently reimbursed to continue high-quality service delivery.

As Patient Access goes, so goes the healthcare revenue cycle^™

High levels of access management performance and customer service are not achieved by accident. Today there is a growing recognition of the importance of Patient Access Services as a key driver of revenue cycle and patient experience. RCC offers the most comprehensive suite of access management support services in the industry including:

Access Management Core Services

Operational Assessment and Gap Analysis

Use Audit-RC™ to identify gaps between your current processes and industry-leading practices:
• Are you staffed as efficiently as you could be?
• Are your registrations 99% error-free?
• How “mature” are your pre-encounter, encounter and post-encounter processes?
• Do you collect mere cash deposits rather than what you’re really owed?
• Are you maximizing today’s access management technologies?

Implementation Design and Project Management

Our Access Management consultants utilize Execute-RC™, our industry-leading project management methodology to execute your process improvement projects right the first time:
• Identify the projects that are most critical to the success of your operations and execute them flawlessly
• Prioritize projects based upon customer service, financial impact or a combination of both
• Develop detailed project plans so no task falls through the cracks
• Incorporate risk-management processes to handle unexpected occurrences

Training and Workforce Development

Finding, training and motivating registration personnel can be one of the greatest challenges in building a world-class access management organization. Use Educate-RC™ to prepare your team to succeed in today’s complex technical and regulatory environment:
• Acquire the Access-Management competencies that must be mastered by all first-rate registration personnel
• Help your team to thrive in the ever-complex world of insurance, benefits and reimbursement

Registration Quality Report

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Challenge

Solution

Challenge

Close the Complexity Gap

A huge complexity gap can exist between what access management personnel know about revenue cycle processes and technology and what they really need to know to be successful. In today’s complex payment and regulatory environment, so-called “buddy-training” alone cannot bring your team up to speed without generation a mountain of mistakes, payment denials and poor patient experiences.

Solution

AccessComplete™

RCC offers the most comprehensive suite of access management support services in the industry. AccessComplete™ addresses today’s requirements by integrating the 5 critical components of revenue cycle management excellence.

Process Excellence

Achieve performance levels that meet or exceed industry leading standards.

Project Management Excellence

Process improvement and system implementation projects meet or exceed organizational requirements when led by certified project management professionals.

Process Integration

Improve operations by developing a standardized access management leadership approach.

Innovative Technology Use

Achieve industry-leading results in process and workflow improvement as well as resource utilization by maximizing the use of today’s access management technology.

Continuous Process Optimization

Achieve results that exceed conventional “best-practice” standards.